Privacy

Gamerch.ph Online Store is a merchandise retailer based in the Philippines. We specialize in game-related merchandise including trading card games, collectible plushies, apparel, keychains, replicas, and other gaming memorabilia. We operate both at conventions and anime events throughout the Philippines, and online via shop.gamerch.ph.

The personal information controller is GAMERCH.PH ONLINE STORE. For anything about your data, write to info@gamerch.ph.

• Your name, email and mobile number — to process and deliver your order.
• Your delivery address — to ship it.
• What you ordered — to fulfil it and to keep our sales records.
• A screenshot of your payment, if you pay by bank transfer or GCash — to confirm the money arrived.
• Messages you send us on Messenger or Instagram, with any photos in them, and your name and profile picture as those apps show them to us — to answer you. If you open the chat from your order page, the link tells us which order it is about, and we keep the two together.

There are no customer accounts. We count page views with Cloudflare Web Analytics: the pages viewed, the site you came from, and your country and type of device. It uses no cookies and does not identify you or follow you from site to site. Order pages are never counted.
- Your email, if you ask us to tell you when something is back in stock: to send that one email, after which we delete it.

If you pay by card or e-wallet, the payment happens on PayMongo's own hosted page. We never see, handle or store your card number.

• PayMongo — card and e-wallet payments.
• Supabase — our database, hosted in Singapore.
• Cloudflare — hosting, file storage and visit counts.
• Resend — the emails we send about your order.
• Meta — Messenger and Instagram, when you message us there. Meta's own privacy policy covers what it does with those conversations.
• Anthropic — our shop bot, which reads your latest messages in a Messenger or Instagram chat with us to answer everyday questions. It sees only that chat, and your order's status when the chat is linked to it.
• LBC — delivery.

Our database is hosted in Singapore, so your order data leaves the Philippines.

Order records: 365 days. Payment screenshots: 365 days. They carry your own bank or e-wallet details, so we keep them no longer than that. Messages and their photos: 365 days, or until you ask us to delete them.

Under the Data Privacy Act you may ask to see the data we hold about you, correct it, or have it erased where we no longer need it. Write to info@gamerch.ph and we will answer within 24hrs.

To have your conversation with us deleted, email info@gamerch.ph or send us a message on Messenger or Instagram asking for it. We will delete our copy of the conversation and every photo in it and tell you when it is done.

The chat itself lives in Messenger or Instagram, and you can delete it there yourself at any time. For your order records, see Your rights above.