Shipping & returns
Last updated October 16, 2026
Where we ship
Nationwide within the Philippines. Shipping is priced by the size of the parcel and the region it goes to:
| Parcel | Metro Manila | Rest of Luzon | Visayas / Mindanao |
|---|---|---|---|
| N-Pack Small9 × 7.5 in pouch, below 1 kg | ₱42 | ₱54 | ₱76 |
| N-Pack Medium14 × 9.5 in pouch, up to 1 kg | ₱82 | ₱125 | ₱160 |
| Kilobox Mini9 × 5 × 3.5 in box, up to 1 kg | ₱92 | ₱135 | ₱170 |
| N-Pack Large18 × 12 in pouch, up to 3 kg | ₱104 | ₱151 | ₱195 |
| Kilobox Small12 × 10 × 5 in box, up to 3 kg | ₱114 | ₱161 | ₱205 |
| Kilobox Medium14 × 10.5 × 7 in box, up to 5 kg | ₱176 | ₱227 | ₱319 |
At checkout your order goes in the smallest parcel it fits in, or a box when an item needs one, and the fee is shown before you pay. A large order may need more than one parcel, each at its rate.
Ordering again before your first order ships, to the same address? Choose Add to an order I already placed at checkout and we pack them together: you pay only what the bigger parcel costs above the shipping already paid.
The region is worked out from the province on your delivery address, so the rate you are charged always matches where the parcel is actually going.
When we dispatch
Orders are handed to the courier within [DISPATCH WINDOW] of payment being confirmed. Bank transfers are confirmed within 12–24 hours of you uploading your proof of payment; card and e-wallet payments confirm immediately.
We sell at conventions. When we are at an event, dispatch pauses and resumes [WHEN]. Any pause is announced on this page and on our socials before it starts.
Delivery estimates
These are estimates from the courier, not promises from us: [ESTIMATES BY REGION]. Once a parcel is with the courier its progress is theirs to report — we send you a tracking number as soon as it ships.
If a parcel cannot be delivered
[WHO ABSORBS THE COST of a refused or undeliverable parcel, and what happens next.] Please check the address on your order confirmation as soon as it arrives — we can change it before dispatch, not after.
Changing a shipping rate
A rate change never affects an order that has already been placed. The fee is recorded onto your order at checkout and does not move afterwards.
If something arrives faulty, damaged or not as described
Tell us within [REPORTING WINDOW] of delivery and we will put it right. Under the Consumer Act you are entitled to a repair, a replacement or a refund, and an implied warranty applies for one year from delivery. Nothing on this page limits that.
Email info@gamerch.ph with your order number and a photograph of the problem. [WHO PAYS RETURN POSTAGE in this case.]
How refunds are paid
Refunds go back the way you paid, and the two routes settle differently:
- Card or e-wallet — refunded through our payment processor. Card refunds usually appear within 5–10 banking days; e-wallets are quicker.
- Bank transfer or GCash — we send the money back by hand, to the account you paid from, within 24-48hrs.
Cancelled and expired orders
An unpaid order holds its items for a short window and then releases them automatically. Nothing is charged, and we email you when it happens. You are welcome to order again, though we cannot promise the items are still in stock.
Sealed trading card product
Our TCG products are sold factory-sealed. We guarantee that the seal and packaging are intact when you buy. What's inside is random, so we can't accept returns for pull results. If you find damage or signs of resealing, message us with photos and we'll replace or refund it.